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KENYA MEDICAL TRAINING COLLEGE
Training for Better Health
Advert Details
Advert Number:
Organisation Advertising:
Designation:
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Job Scale:
Area of Study:
Minimum Award Requirement:
Number of Vacancies:
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Terms of Service:
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Requirements for Appointment:
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For appointment to this level a candidate must have; - (i) Diploma in any of the following disciplines: Public Relations, International Relations and Diplomacy, Corporate Communications, Digital Communications, Front Office/ Customer Service or equivalent qualification from a recognized institution; (ii) Good communication and interpersonal skills; meticulous attention to detail. (iii) In-depth understanding of customer care work/practices. (iv) Good command of spoken and written English and Swahili languages (proficiency in Sign Language will be an added advantage) (v) Proficiency in Computer Applications; and (vi) Fulfilled the requirements of Chapter Six of the Constitution
Duties and Responsibilities:
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Coordinating all Reception/Customer Care desk activities in the College; manning the Reception/Customer Care desk; in charge of customer service to walk in and online customers, communicating courteously with customers via social media, telephone, email, letter and face to face; directing customers to online resources; ensuring professional, timely, accurate and efficient flow of information to and from customers and stakeholders; responding to various routine inquiries from internal and external stakeholders; directing complex queries to relevant officers and ensuring that feedback is promptly given; providing daily reports to the on emerging customer issues, matters not closed and other matters that require further attention; update daily logs of customers records, including notes about interactions; making recommendations to Management for improving customer experience; collecting feedback/administering feedback surveys/handling suggestion box for immediate action; supervising Reception/Customer Care Assistants working under him/ her; and supervising, training and development of staff.
Advert Date:
18/12/2024
Close Date:
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18/12/2024