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KENYA MEDICAL TRAINING COLLEGE
Training for Better Health
Advert Details
Advert Number:
Organisation Advertising:
Designation:
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Job Scale:
Area of Study:
Minimum Award Requirement:
Number of Vacancies:
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Terms of Service:
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Requirements for Appointment:
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For appointment to this grade an officer must have: (i) Cumulative service period of six (6) years’ relevant work experience three (3) years should have been in the grade of Customer Care Assistant II or in a comparable position; (ii) Diploma in any of the following disciplines: Customer Service, Public Relations, International Relations and Diplomacy, Communication Management, Event Management, Front Office or equivalent qualification from a recognised institution; (iii) Proficiency in computer application; and (iv) Shown merit and ability as reflected in work performance and results.
Duties and Responsibilities:
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Duties and responsibilities at this level entail: Receiving and channeling incoming calls to the respective destinations; Booking outgoing calls and facilitate conversations between callers and receivers; Carrying out routine testing of exchange lines and switchboard facilities; Ensuring that defective equipment is repaired accordingly; Maintaining records of telephone equipment and peripherals; Updating the calls register by recording the necessary details of calls; Confirming visitors’ identification documents; Responding to customer enquiries and directing them to the respective destinations; Maintaining a register on all complaints raised by customers / visitors; operating switch-board; answering and directing telephone calls; and providing good customer care service.
Advert Date:
29/10/2026
Close Date:
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29/10/2026